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  1. Daan Go Cake Lab
  2. General

General

Daily Operations

  • Refund policy
  • Holiday Hours
  • Are your phone lines in service?
  • Do I need to line up to pick up my order?
  • Are you open on holidays?
  • Do you offer a rewards program?
See all 7 articles

Retail Products

  • How far in advance do I need to place an order?
  • Can you alter your recipes / adjust the sugar levels?
  • Are we able to customize Signature Cakes?
  • Do you offer candles?

Customize

  • Do you have any cakes for the following characters?
  • Custom cakes

Storing our products

  • What is the storage life of the macarons?
  • What is the storage life of the cakes?
  • How come sometimes your cakes are frozen?
  • How fresh are your cakes?

Delivery

  • How come I cannot select a specific delivery date?
  • What do we do if our delivery has not arrived yet?
  • What would happen if the recipient is not home?
  • How do I change my pick-up order to delivery instead?
  • Where do you offer delivery to?
  • How come I cannot select a specific delivery date?
See all 11 articles

Allergies and Dietary Restrictions

  • Do your products contain peanuts?
  • Can you make your cakes less sweet, or alter the recipe for various dietary restrictions?
  • What are your Nut-Free options?
  • Are these products good for someone who is pregnant?
  • What type of gelatin do you use in your products?
  • Do you offer gelatin-free products?
See all 9 articles

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