General

Daily Operations

• Refund policy
• Are your phone lines in service?
• Do I need to line up to pick up my order?
• Are you open on holidays?
• Do you offer a rewards program?
• Do you offer Gift Cards?

Retail Products

• How far in advance do I need to place an order?
• Can you alter your recipes / adjust the sugar levels?
• Are we able to customize Signature Cakes?
• Do you offer candles?

Customize

• Do you have any cakes for the following characters?
• Custom cakes

Storing our products

• What is the storage life of the macarons?
• What is the storage life of the cakes?
• How come sometimes your cakes are frozen?
• How fresh are your cakes?

Delivery

• What do we do if our delivery has not arrived yet?
• What would happen if the recipient is not home?
• How do I change my pick-up order to delivery instead?
• Where do you offer delivery to?
• How come I cannot select a specific delivery date?
• Are you able to deliver at a specific time?

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Allergies and Dietary Restrictions

• Do your products contain peanuts?
• Can you make your cakes less sweet, or alter the recipe for various dietary restrictions?
• What are your Nut-Free options?
• Are these products good for someone who is pregnant?
• What type of gelatin do you use in your products?
• Do you offer gelatin-free products?

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